Our Policies

Face-to-face meeting or appointment:

• This may be directly by the therapist with yourself or may involve building the capacity of your support network.

Travel:

• Time taken for the therapist to travel to a meeting or appointment with you up to a maximum of 30 minutes at the standard rates for the support services as listed below.
• Following the last meeting or appointment before the therapist travels back to their usual place of work, Indigo will also charge for return travel up to a maximum of 30 minutes.
• Indigo aims to schedule appointments in similar geographical areas; however, considerations are also made for the demand for certain therapists and support services, days of customer availability etc.
• If an appointment is in an MMM4 (remote area) or MMM5 (very remote area), Indigo will charge for up to 60 minutes of travel.

Non-face-to-face support provision:

• Indigo may charge for non-face-to-face activities. This may include:
• All communications (e.g., telephone calls, emails, letters) with you or your guardian as well as with other stakeholders (i.e., suppliers, builders, carers, therapists, other agencies etc.) involved in delivering support services under this Service Agreement.
• Report writing including assessment reports, outcome/follow up reports, case notes, applications and any mandatory reporting required by professional bodies under our duty of care and responsibilities.
• Undertaking research specifically linked to your needs and to the achievement of your goals; and
• Tailoring and/or creating resources to your specific needs.

• Developing this service agreement.
• Entering or amending your details into our systems.
• Making service time changes.
• Ongoing NDIS plan monitoring.
• Completing a quoting tool.
• Making service bookings and payment claims.

Cancellations and Non-Attendance

• Indigo will charge 100% of the service price as a cancellation fee if we are not contacted by you or your guardian to cancel an appointment no less than seven (7) business days prior to the appointment date.
• Any travel time planned by our therapist as part of an appointment will also need to be charged if Indigo is advised of the cancellation less than seven (7) business days prior to the appointment date.
• Notice of cancellation should be provided by telephone (08) 9381 0600 or email to help@indigosolutions.org.au
• This policy applies to all Indigo customers and is in line with National Disability Insurance Agency (NDIA) cancellation guidelines.

Invoicing and Funds Management

• Indigo will send a monthly invoice (bill) for all support services provided in each month. All invoices are to be paid in full within 14 days of the invoice date.

Additional Responsibilities

• Inform Indigo about how you wish the support services to be delivered to meet your needs.
• Treat Indigo staff with courtesy and respect always.
• Talk to Indigo if you have any concerns about the support services being provided.
• Provide Indigo with the required notice if you need to end your Service Agreement
• If applicable - let Indigo know immediately if your NDIS plan changes including:
  • if your plan manager or support co-ordinator changes.
  • if your plan stops; or
  • if your plan is extended while you are waiting for a review or if your plan is replaced by a new plan.
  • if you stop being a participant of the NDIS.

Linking to the Indigo website

In order to promote its work, and because the internet is about linking, Indigo encourages a user who maintains an external website to include hyperlinks to www.indigosolutions.org.au, or to any of its pages, on that external site without having to ask prior permission under the following conditions:

These hyperlinks must not:

• Infringe Indigo's rights, in particular relating to its logo and intellectual property rights; be used for the promotion of the organisation or company, or of any commercial products or services.

As a consequence:

• Links to Indigo's website must appear clearly as such, i.e. with the complete and obvious Indigo URL; 
• If you link to Indigo's website, you must refrain from creating frames, or using other visual altering tools, around the Indigo pages;
• It is formally forbidden to link directly to PDF’s hosted on our site.  Permission can only be granted to make a link to a page within the Indigo main website, on the condition the Indigo URL appears clearly, as specified above;
• Once a link to Indigo's website has been created, it should be tested to ensure that it works and meets the above conditions.  We would then appreciate being notified via marketing@indigosolutions.org.au
• If you have further questions about linking to Indigo's website, please feel free to send us an email at marketing@indigosolutions.org.au

Disclaimers

Information on this site is provided on an “as is” and “as available” basis.  Indigo makes every effort to ensure, but does not guarantee, the accuracy or completeness of the information on the Indigo website.  Our goal is to keep this information timely and accurate.  If errors are brought to our attention, we will aim to correct them.

Indigo may add, change, improve, or update the information of the website without notice.  Indigo reserves its exclusive right in its sole discretion to alter, limit or discontinue part of this site.  Under no guarantee is the validity of the information provided.  The sole purpose of links to other sites is to indicate further information available on related topics.

Indigo reserves the right to deny at its sole discretion any user access to Indigo website(s) or any portion thereof without notice.

For site security purpose and to ensure that Indigo website(s) remain(s) available to all users, it (they) employ(s) software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage and to detect other possible security breaches.

Indigo logo

Indigo encourages partners, media and other institutions to use its logo when linking or referring to Indigo.  To receive graphic files and user’s guide, please send your request to marketing@indigosolutions.org.au

All Indigo logo reproduction must respect the current rules for use and Indigo’s corporate identity.  Only the most recent version of the Indigo logo should be used.

If you wish to use the Indigo logo in association with events or publications in a way that implies endorsement, partnership or authorship, you must obtain our written permission and agreement on how the logo will be used.  If permission is granted, it is only granted for the specific event/product requested; usage with another event/product requires a new request.  Please send your request to marketing@indigosolutions.org.au

With this in mind this site has been designed to align with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standards as recommended by the World Wide Web Consortium (W3C) and Australian Government.

We would like to know if anything on this site is not accessible. Please contact us if you have feedback about using the site, or ideas to improve the experience.

Accessibility Features

There are many factors which make up an accessible website including colours used, text, layout and images. We endeavoured to cater for all devices with a responsive design, which displays clearly across tablets, laptops, personal computers and smartphones.

Personalise your Experience

To make web browsing easier, you can make simple adjustments to the font size using your browser or use keyboard shortcuts to change the colour contrast.

Increase text size using your browser:

Microsoft Windows users:

• Internet Explorer 9: Either follow the cog icon (settings icon) menu and select the ‘Zoom’ option or for keyboard users hold ‘Ctrl’ and press the ‘+’ (plus) or ‘-’ (minus) keys.
• Firefox : You must display the standard menus then follow the ‘View’ menu and select the ‘Zoom’ option or for keyboard users hold ‘Ctrl’ and press the ‘+’ (plus) or ‘-’ (minus) keys.

Mac / OSX users:

• Safari : Either follow the ‘View’ menu and select ‘Zoom In’ or ‘Zoom Out’ or for keyboard users hold ‘Cmd’ and press the ‘+’ (plus) or ‘-’ (minus) keys.

Change the Colour Contrast:

To turn on your computer’s screen colour contrast use the following keyboard shortcuts:

Microsoft Windows users:

• Press the ‘Alt’ + left ‘shift’ + ‘PRINT SCREEN’ keys together to open the dialogue box. Select ‘YES’ to turn on High Contrast.

Mac / OSX users:

• Press the ‘Cmd’ + ‘Ctrl’ + ‘Alt’ + ‘8’ keys to invert the colours of your screen.
  Note: This function will not work until you go to System Preferences > Keyboard > Shortcuts > Accessibility and tick the “Invert Colours” box.)